Privacy Policy

CWD, Lda. is committed to protecting the privacy and personal data of its users, in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679), Law No. 58/2019 of August 8 (Portugal's national data protection law), and other applicable legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information.

The data controller for personal data processing is:

We collect and process the following categories of personal data:

The processing of your personal data is based on the following legal grounds, pursuant to Article 6 of the GDPR:

• Performance of a contract: Processing necessary for the provision of contracted transport services (Art. 6(1)(b)).
• Consent: When expressly given by the user, namely for the sending of marketing communications (Art. 6(1)(a)).
• Legal obligation: Compliance with legal and regulatory obligations to which CWD is subject (Art. 6(1)(c)).
• Legitimate interest: Improvement of our services, fraud prevention, and ensuring platform security (Art. 6(1)(f)).

Your personal data is processed for the following purposes:

• Provision and management of booked transport services.
• Creation and management of user accounts.
• Communication related to bookings, changes, or cancellations.
• Continuous improvement of our services and user experience.
• Compliance with legal, tax, and regulatory obligations.
• Sending marketing communications, only with prior consent.

Your personal data may be shared with the following categories of recipients:

• Drivers and transport partners: Data necessary for service execution (name, contact, pick-up location).
• Payment processors: Certified providers for secure transaction processing.
• Technical service providers: Hosting, maintenance, and platform support services.
• Competent authorities: When required by law or court order.

CWD never sells your personal data to third parties. Data transfers are carried out with appropriate contractual safeguards.

Your personal data is preferably processed within the European Economic Area (EEA). If any transfer outside the EEA is necessary, it will only be carried out with adequate safeguards, namely standard contractual clauses approved by the European Commission or adequacy decisions, in accordance with Chapter V of the GDPR.

Personal data is retained for the period strictly necessary for the purposes for which it was collected:

• Account data: Retained while the account is active and for 3 years after closure.
• Booking data: Retained for 5 years after service completion, for legal and tax compliance.
• Marketing data: Retained until consent is withdrawn.
• Technical data: Retained for a maximum of 12 months.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Obtain confirmation of whether your data is being processed and access it (Art. 15).
• Right to rectification: Request the correction of inaccurate or incomplete data (Art. 16).
• Right to erasure: Request the deletion of your personal data, where applicable (Art. 17).
• Right to restriction of processing: Request the restriction of processing of your data in certain circumstances (Art. 18).
• Right to data portability: Receive your data in a structured, commonly used, and machine-readable format (Art. 20).
• Right to object: Object to the processing of your data, including for direct marketing purposes (Art. 21).
• Right to withdraw consent: Withdraw consent at any time, without affecting the lawfulness of processing carried out based on previously given consent (Art. 7(3)).

To exercise your rights, please contact us at cwd.carwithdriver@gmail.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD - www.cnpd.pt), the supervisory authority in Portugal.

Our website uses cookies to enhance the browsing experience. We use the following categories of cookies:

• Essential cookies: Necessary for the platform to function (session, authentication, language preference).
• Analytics cookies: Used to understand how users interact with the website, helping us improve the service.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the platform's functionality.

CWD implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including data encryption in transit, restricted access controls, and regular system monitoring.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us so that we can proceed with its deletion.

CWD reserves the right to modify this Privacy Policy at any time. Changes will be published on this page with the updated date indicated. We recommend that you periodically review this policy.

For questions regarding the protection of your personal data or to exercise your rights, please contact us: